How do I subscribe or change my plan?
Start a ColdMerge subscription, upgrade immediately, or schedule a smaller plan for renewal.
2 min read
Only the workspace owner can start or change a subscription. Plan selection is available on a computer, not on the phone layout.
Subscribe for the first time
Section titled “Subscribe for the first time”- Go to Settings > Billing.
- In the Plan panel, choose Subscribe.
- Under Billing term, choose Monthly or Yearly (discounted).
- Choose Starter, Growth, or Custom. For Custom, select between 11 and 100 inboxes. Only your selected plan is highlighted. Recommended identifies Growth; it does not select it for you. Custom’s price appears on its plan card and updates with the inbox count and selected billing term.
- Choose Continue to checkout.
- Enter your billing details on Stripe and finish checkout.
ColdMerge shows Subscription is being set up while it processes the result. If you leave Stripe without paying, no plan changes and you are not charged.
Change an active plan
Section titled “Change an active plan”- Go to Settings > Billing.
- In the Plan panel, choose Change plan.
- Choose the new bundle or custom inbox count.
- Choose Change plan.
- Enter your Current password. If Google confirmation is needed, the dialog shows Cancel and Confirm with Google first. Confirm with Google, return to Billing, and reopen the action. A recent confirmation shows the plan-change action directly. Then confirm the change.
| Change | When it applies | Billing result |
|---|---|---|
| Add connected inbox capacity | Immediately | Stripe charges the prorated difference for the current period. |
| Remove connected inbox capacity | Next renewal | Your current limits remain until renewal. There is no part-period refund. |
During a free trial, changing plan charges nothing. Any change, adding or removing capacity, applies at once for the rest of the trial, and the new plan’s price is charged from the trial’s end date. If no card is on file, the confirmation offers Add a card so sending continues after the trial.
Changing a plan does not change the subscription from monthly to yearly, or from yearly to monthly. ColdMerge does not currently provide an in-app way to change the billing term.
Cancel a scheduled downgrade
Section titled “Cancel a scheduled downgrade”- Go to Settings > Billing.
- In A plan change is scheduled, choose Cancel scheduled change.
- Enter your Current password. If you sign in only with Google, choose Confirm with Google instead.
- Choose Cancel the change.
Your current plan remains active.
If a downgrade leaves too many connected mailboxes
Section titled “If a downgrade leaves too many connected mailboxes”ColdMerge does not disconnect them. The oldest connected mailboxes keep their slots. Your newest mailboxes above the new limit stop sending until you upgrade or disconnect enough mailboxes.