How do I manage or cancel my subscription?

ColdMerge shows your plan and status. Stripe stores your payment method, receipts, and invoice history. Only the workspace owner can open subscription management.

Open billing management

1. Go to Settings > Billing.
2. In the Plan panel, choose Manage billing.
3. Enter your Current password, then choose Open billing. If you sign in only with Google, choose Confirm with Google instead.

The Stripe page lets you:

• update or add a payment method
• download receipts and invoices
• view billing history
• cancel or reactivate the subscription

Manage billing appears only after the workspace has a Stripe customer record.

Cancel the subscription

1. Open billing management using the steps above.
2. Cancel the subscription on Stripe’s page.

Cancellation stops renewal. You keep access until the paid period ends. On the Billing page, Renews on changes to Ends on and a banner says Your subscription will not renew.

If you cancel during a trial, Billing shows the trial’s end date and confirms that it will not convert to a paid plan. During the final hours of a trial, Trial days left reads Ends today.

When the period ends, sending pauses. ColdMerge normally keeps the workspace data for about 180 days after the subscription lapses. Automatic deletion cannot start until the warning email is accepted by the email provider and at least 14 full days pass. A failed or blocked warning delays deletion. Provider acceptance does not mean the email reached your inbox.

The warning names the earliest deletion date. A delayed send can extend that date; it cannot shorten your notice. Reactivating cancels the pending deletion.

An older accepted agreement may keep the workspace longer. Automatic deletion also waits until the owner’s revised Terms and Privacy policy apply, after acceptance of the published pair or the individual 30-day material-change notice period. Publishing new pages alone does not start that period.

To save your contact email addresses and custom fields, export contacts before deletion. This CSV does not contain lists, campaigns, history, or the suppression list.

Deleting the account is different. It removes the workspace immediately. See Delete your account.

Request a refund

The trial is free and takes no card. There is nothing to refund from it.

If you cancel within 14 days of the first paid subscription charge, the refund policy provides a prorated refund of the unused part of that charge. Other cancellations normally take effect at the end of the paid period without a part-period refund.

Read the refund policy for the complete terms and contact [email protected] to request a refund.