How do I delete my account?

Deleting your account permanently removes the active workspace and its data. ColdMerge also deletes each member’s user account when this was their last workspace. A member who belongs to another workspace keeps their sign-in and can continue there. Only the workspace owner sees this control.

Before you begin

• Export any contacts or campaign results you want to keep.
• Tell other members. Anyone whose only membership is this workspace also loses their sign-in and sessions.
• If you want to use the rest of a paid billing period, cancel the subscription first and delete the account after that period ends.

Delete the account

1. Go to Settings > Account.
2. Under Delete account, choose Delete account.
3. In Delete everything?, enter DELETE EVERYTHING.
4. Enter your Current password. If you sign in only with Google, choose Confirm with Google instead.
5. Choose Delete everything.

ColdMerge signs you out when deletion finishes.

What deletion removes

• Connected mailboxes and ColdMerge’s stored Google access.
• Contacts, lists, imports, campaigns, sequences, and sending history.
• Each member’s name, sign-in email, password, two-step verification, and sessions, only when they belong to no other workspace.
• The workspace subscription.

Deletion requests immediate cancellation of an active subscription instead of waiting for the paid period to end. Refunds follow the refund policy.

There is no undo or recovery window. Messages already delivered remain in your recipients’ inboxes and in your Gmail Sent folder.

See Manage or cancel your subscription if you want to stop renewal without deleting your data now.